If you need help with Sysme POS, you can use our free support forum or purchase personalised technical assistance. Choose the option that best suits your needs.
How can we help?
Two support options are available: free help through our forum or personalised technical assistance from our team.
Support forum
Access to the support forum is free. Search existing information or ask your own questions about Sysme POS.
- Configuration questions.
- Using Sysme POS features.
- Troubleshooting.
- Operational questions.
- Solutions and experiences from other users.
Assisted technical support
For personalised assistance, you can purchase technical support and receive help directly from a Sysme technician by phone and remote control.
- Incident resolution.
- Software configuration.
- Training and usage questions.
- Updates.
- Print format customisation.
- Installation reviews.
Technical support session
Purchase one hour of telephone and remote assistance and choose the day and time when you would like our team to contact you.
Use the hour as you need
- Solve an incident.
- Configure Sysme POS.
- Update the software.
- Resolve usage questions.
- Receive training.
- Modify or customise print formats.
Purchase the service and arrange your support session with our technical team.
Remote assistance
Download AnyDesk
If a Sysme technician is going to connect to your computer, download our remote assistance tool before your support session begins.
Download AnyDeskBefore the connection
- Download and run AnyDesk.
- Keep Sysme POS open when possible.
- Have information about the issue ready.
- Provide the access code when requested by the technician.
How to prepare a support request
The more information we have from the start, the faster we can understand the issue and help you.
Describe the issue
Explain what you were trying to do, what happens and, when possible, when the issue started.
Include useful information
Include your Sysme POS version and screenshots or error messages whenever they can help identify the issue.
Prepare the computer
For remote support, keep the computer available and AnyDesk ready so the support time can be used efficiently.
You can also consult
Many configuration and usage questions can be resolved directly through the user manual or by searching previous forum discussions.
User manual
Find instructions for installing, configuring and using the main Sysme POS features.
Support forum
Search existing questions or post a new one for the Sysme community and support team.
Need personalised assistance?
Purchase a support session and a Sysme technician will assist you directly with your question or incident.
