Terms and Conditions
Terms and Conditions of Sale
These terms and conditions govern purchases made through the Sysme online store, owned and operated by:
Sysme Networks, S.L.U.
Tax ID (CIF): B54038898
Address: C/ Badia 42 - 28, 03581 L'Alfàs del Pi (Alicante), Spain.
Registered with the Alicante Commercial Registry, Volume 2968, Book 0, Page 59, Section 8, Record A-94244.
Email: info@sysme.net
Professional Scope of the Store
The products and services sold through this store are primarily intended for businesses, self-employed professionals and other professional users for use in their commercial or professional activities.
Purchases made in connection with a business or professional activity are not considered consumer purchases and are therefore not subject to rights established specifically for consumer transactions.
Where consumer protection legislation applies to a particular purchase, the rights granted to the purchaser under such legislation will be respected.
Prices and Taxes
Prices for products and services are shown on their corresponding product pages and may be changed by Sysme Networks, S.L.U. at any time. Changes will not affect orders that have already been accepted and paid.
Unless expressly stated otherwise, published prices are shown before taxes. Applicable taxes will be calculated during the checkout process according to the customer's information and the relevant tax regulations.
For products requiring physical delivery, applicable shipping costs will be displayed during checkout before the order is confirmed.
In the event of an obvious technical or configuration error resulting in a clearly incorrect price, tax or shipping charge being displayed, Sysme Networks, S.L.U. will contact the customer before processing the order to explain the issue and offer the option to proceed under the correct conditions or cancel the order and receive a full refund of any amount already paid.
Payment
Orders may be paid using the payment methods available and displayed during checkout.
Card payments are processed through the secure Redsys payment gateway. Sysme Networks, S.L.U. does not store the complete details of payment cards used to make purchases.
When payment by bank transfer is selected, the order will begin to be processed once the funds have been credited to our bank account.
Sending a bank transfer receipt alone will not be considered confirmation that payment has been received.
Unpaid orders may be automatically cancelled if payment has not been received within 10 days.
Delivery of Digital Products
Software licences, upgrade keys, service access credentials and other digital products will be delivered using the method specified on the corresponding product page, normally by email or together with the purchase invoice.
Orders will begin to be processed once payment has been confirmed.
Provision of Services
Technical support, installation, configuration, update and other assistance services will be provided according to the characteristics and conditions specified on the corresponding service page.
Where a service requires a scheduled remote session, the customer may indicate a preferred date and time and Sysme will subsequently confirm availability.
Services provided through remote access require an Internet connection and permission to access the computer using the remote access application used by Sysme.
Delivery of Physical Products
When an order includes physical products, Sysme will select an appropriate delivery service according to the characteristics of the order and its destination.
Delivery times indicated in the store are estimates and may be affected by product availability, destination, the delivery company or other circumstances outside the control of Sysme Networks, S.L.U.
Applicable shipping costs will be displayed during checkout before the order is confirmed.
Returns of Physical Products
The conditions for returning physical products will depend on the nature of the purchase and the status of the purchaser.
For purchases made by businesses or professionals in connection with their professional activities, returns must be authorised in advance by Sysme Networks, S.L.U. and, unless otherwise agreed, the product must be complete, unused and in its original packaging.
Where consumer protection legislation applies, all statutory rights regarding returns and withdrawal will be respected.
Software Licences and Digital Keys
Sysme POS licences and other digital keys are supplied by means of activation or access codes.
Purchases made by businesses or professionals in connection with their professional activities are not subject to the statutory right of withdrawal specifically applicable to consumers.
Once a Sysme POS licence key has been issued and delivered, no refunds or reimbursements of the amount corresponding to the licence will be accepted.
For this reason, we recommend downloading, installing and testing Sysme POS before purchasing a licence to ensure that the software works correctly and meets the requirements of your business.
Where consumer protection legislation applies, the supply of digital content not provided on a tangible medium will be subject to the conditions and exceptions to the right of withdrawal established by applicable legislation.
Consult the legislation on the right of withdrawal in the Spanish Official State Gazette (BOE)
Warranties and Conformity
Products and services supplied by Sysme Networks, S.L.U. must correspond to the characteristics and conditions specified on their respective product pages.
For third-party products covered by a manufacturer's commercial warranty, the manufacturer's applicable warranty conditions will apply without prejudice to any statutory rights that may apply to the purchaser.
Warranties relating to equipment, storage media or software do not include data backup or recovery services. The customer is responsible for maintaining appropriate backups of their data, documents and databases.
Customer Responsibilities
The customer is responsible for providing accurate information during the purchasing process and for checking the requirements specified on the relevant product or service page before placing an order.
For services requiring work on computer equipment, we recommend maintaining an up-to-date backup of important information before work begins.
Data Protection
Personal data provided during the purchasing process will be processed in accordance with our Privacy Policy and applicable data protection legislation.
Applicable Law
These terms and conditions are governed by Spanish law.
Where consumer protection legislation applies, all statutory consumer rights and applicable rules regarding jurisdiction will be respected.