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Privacy and security

Privacy Policy

This Privacy Policy governs the processing of personal data provided by users and customers of the Sysme online store.

Data Controller

Sysme Networks, S.L.U.
Tax ID (CIF): B54038898
Address: C/ Badia 42 - 28, 03581 L'Alfàs del Pi (Alicante), Spain.
Registered with the Alicante Commercial Registry, Volume 2968, Book 0, Page 59, Section 8, Record A-94244.
Email: info@sysme.net

Personal Data We Process

When you make a purchase through our online store, we may request the information necessary to process your order, such as your name or business name, tax identification number (NIF/CIF), address, email address, telephone number and billing information.

We may also process information necessary to manage communications, support requests or incidents related to the products and services you have purchased.

Purpose of Data Processing

The personal data provided will be used to:

  • Manage and process orders placed through our store.
  • Issue and send the corresponding invoices.
  • Deliver licences, upgrade keys and access to purchased services.
  • Manage purchased technical support and assistance services.
  • Respond to enquiries or issues related to a purchase.
  • Comply with applicable legal, tax and administrative obligations.

Legal Basis for Processing

The processing of data necessary to manage a purchase or provide a service is based on the performance of the contractual relationship between the customer and Sysme Networks, S.L.U.

Certain data may also be retained and processed when necessary to comply with legal obligations applicable to Sysme Networks, S.L.U.

Data Retention

Personal data will be retained for as long as necessary to manage the commercial relationship and provide the products or services purchased.

Afterwards, data may be retained, appropriately protected and with restricted access, for the periods necessary to comply with applicable legal, tax or administrative obligations.

Disclosure of Data to Third Parties

Sysme Networks, S.L.U. will not sell or disclose its customers' personal data to third parties for commercial or marketing purposes.

In order to manage the products and services purchased, certain data may be processed by providers that supply services necessary for the operation of the store, such as hosting, communications, administrative management or payment processing services.

Card payments are processed through the Redsys payment gateway. During the payment process, the information necessary to complete the transaction will be processed by the corresponding financial institution and payment platform. Sysme Networks, S.L.U. does not store the complete details of the payment cards used to make purchases.

Data may also be disclosed to public authorities when required by law. In all cases, only the information necessary to provide the corresponding service or comply with the applicable legal obligation will be disclosed.

Your Data Protection Rights

You may exercise the rights recognised by applicable data protection legislation, including the rights of access, rectification, erasure, objection, restriction of processing and data portability where applicable.

To exercise these rights, you can send a request to:

Sysme Networks, S.L.U.
C/ Badia 42 - 28
03581 L'Alfàs del Pi (Alicante), Spain
Email: info@sysme.net

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) if you believe that the processing of your personal data does not comply with applicable legislation.

Security

Sysme Networks, S.L.U. applies reasonable technical and organisational measures to protect personal data against loss, alteration, unauthorised access or unauthorised processing.

Cookies

This store uses technical cookies that are necessary for its proper operation. These cookies enable functions such as maintaining user sessions, managing the shopping cart and completing the ordering process correctly.

Technical cookies that are strictly necessary for the operation of the store do not require user consent.

If services are used that incorporate analytics, advertising or other cookies that are not necessary for the operation of the store, user consent will be requested whenever required by applicable legislation.

Users can configure their browser to block or delete cookies. Disabling technical cookies may prevent certain features of the store, such as the shopping cart or user login, from working correctly.

Applicable Legislation

Personal data is processed in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights.