Foro de ayuda y soporte técnico de Sysme Software
Update - Versión para impresión

+- Foro de ayuda y soporte técnico de Sysme Software (https://www.sysme.net/foro)
+-- Foro: Software Sysme (Español) (https://www.sysme.net/foro/forumdisplay.php?fid=3)
+--- Foro: Sysme Tpv (https://www.sysme.net/foro/forumdisplay.php?fid=4)
+---- Foro: Ayuda General Sobre Sysme Tpv (https://www.sysme.net/foro/forumdisplay.php?fid=17)
+---- Tema: Update (/showthread.php?tid=8426)

Páginas: 1 2


Update - Dreamers Bar - 10-08-2021

Hello i'm running an older version of sysme on my till, Version 4.69, i have paid for the program and the licence key have it installed correctly, what i want to know is, if i update to a more recent version, will i have to buy a new licence key or will it accept my original licence key?


RE: Update - sysme - 10-08-2021

Hi Dreamers Bar,

No, you don't have to pay for the update, just update following this instucciones (backup is the most important part): https://www.sysme.net/sysme-tpv/manual-del-usuario/instalacion/actualizacion-de-version/

Regards.


RE: Update - Dreamers Bar - 13-08-2021

Hello, i'm Having problems installing the software, when i install i get an error message. " Couldn't replace file C:\SYSME\sysmeserver\data\ibdata1 because of sharing violation. Please close all programs that may be using the file and press Retry, or Press Cancel not to replace the file". so i press Retry and nothing happens so I Press Cancel and the program installs, with out a problem until i want to add or edit a product then i get this message "No se Puede Abrir Consulta : SQL Error Table 'sysmehotel.opencart_comg' doesn't exist.


RE: Update - sysme - 14-08-2021

Hi Dreamers Bar,

You did not update following the instrucctions ... you are installing in complete mode so your data is being replaced (and losted) .. did you make a C:\SYSME\ backup? if yes, just restart the computer and restore that folder.


RE: Update - Dreamers Bar - 18-08-2021

(14-08-2021, 11:48 AM)sysme escribió: Hi Dreamers Bar,

You did not update following the instrucctions ... you are installing in complete mode so your data is being replaced (and losted) .. did you make a C:\SYSME\ backup? if yes, just restart the computer and restore that folder.

And if I didn't make the c:\sysme\backup what can I do, I've lost all my products on my POS
and can't add anything


RE: Update - sysme - 18-08-2021

Purchase a 1 hour remote support service in our website: https://www.sysme.net/tpv/index.php?_route_=bono-soporte-software-sysme and I will try to recover the files ... I don't promise I will recover all data but at least i'm sure that i will recover the application.


RE: Update - Dreamers Bar - 18-08-2021

I have recovered the application, but all my data is gone, I had about 10 backup files and they have all disappeared.


RE: Update - sysme - 18-08-2021

The backup files must be at C:\SYSME\SGC\backup\ ... pick the most recent one and copy that folder to C:\SYSME\sysmeserver\ then restart the computer and .. without starting Sysme Pos ... delete data folder and rename the backup folder to "data" (without slashes)


RE: Update - Dreamers Bar - 18-08-2021

I tried that it made things worse, had to reinstall the program. Now it's saying I need a licence key


RE: Update - sysme - 18-08-2021

And you don't have your license key? it must be in your purchase invoice